Method guide · Progress through phases
Turning Facilitator Kick-back into Data
Pause to separate the preceding intervention, personal attacks, and group issues, acknowledge the facilitator's impact, and choose correction or formal support.
- People
- 3–30
- Base procedure time
- 20 minutes
- Recording
- Shared record
Purpose: Explore through dialogue; Build working relationships.
English guide
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How this method works
A method for receiving resistance to the facilitator as a clue about the group rather than only as a personal attack. Stop facilitation, separate the preceding intervention, personal attacks, and group issues, and acknowledge the position and impact the facilitator carried and where they could be wrong. Ask what corrections or unspoken issues the group needs, then choose corrective facilitator action and continuing, handover to co-facilitation, or pausing. For verbal abuse, threats, discrimination, intimidation, or physical danger, stop dialogue, secure safety, and move to formal complaint and support procedures. If the facilitator is defensive, hand over to the co-facilitator. The outputs are group issues, corrective action, and a decision on continuing. This description is a distinct adaptation, with changes, of Receiving Kick-back by Rhizome, published in Commons Library, under CC BY-SA 4.0, and is provided under the same terms.
Phase schedule
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- Stop facilitation and receive resistance with safety boundaries0–4 minutes from the start (4 minutes)
Action: Stop and receive. Participation: Everyone and co-facilitator.
Shared record
- Separate the preceding intervention, personal attack, and issues4–8 minutes from the start (4 minutes)
Action: Separate facts. Participation: Everyone.
Shared record
- Acknowledge the facilitator's position, impact, and corrections8–12 minutes from the start (4 minutes)
Action: Acknowledge impact. Participation: Facilitator.
Shared record
- Ask what corrections and issues the group needs12–16 minutes from the start (4 minutes)
Action: Check issues. Participation: Everyone.
Shared record
- Choose continuing, handover, pausing, or formal procedures16–20 minutes from the start (4 minutes)
Action: Choose next action. Participation: Everyone and co-facilitator.
Shared record
Facilitation steps
- For 4 minutes, stop facilitation and briefly communicate that the resistance has been received and what the safety boundaries are.
- For 4 minutes, separate the facilitator's preceding intervention, personal attacks, and group issues on the three-field sheet.
- For 4 minutes, the facilitator acknowledges their position and impact, where they could be wrong, and actions they will correct.
- For 4 minutes, ask about corrections the group needs or unspoken issues without forcing an answer.
- For 4 minutes, choose continuing, handover to co-facilitation, pausing, or formal safety/complaint procedures.
If something changes
If
There is even one instance of verbal abuse, threats, discrimination, continuing intimidation, or physical danger.
Then
Stop dialogue, separate participants, secure safety, and switch to organisational safety and complaint procedures.
If
The facilitator continues justifying or arguing and cannot receive the group's issues.
Then
Hand over to the co-facilitator, while the facilitator receives support outside the session. If handover is impossible, pause.
If
The person expressing resistance wants individual support, passing, or leaving.
Then
Accept the choice without asking why; do not pursue the content of their contribution or their motives in the whole group.
Preparation
Materials
- One whole-group self-made three-field sheet for facts, facilitator impact, and group issues
- One whole-group continue/handover-to-co-facilitation/pause card set
- One safety/complaint/individual-support route card per person
- 2 whole-group broad-tip pens
Room and setup
- Display a co-facilitator or replacement, exit routes, an individual support space, and organisational safety/complaint procedures beforehand. If even one is missing, do not address resistance as a whole group
- Do not treat resistance only as an evaluation of the facilitator personally; examine their preceding position, intervention, and impact separately from personal attacks and the group's issues
- Specify actions the facilitator will correct, then choose continuing, handover to co-facilitation, or pausing. For verbal abuse, threats, discrimination, intimidation, or physical danger, stop dialogue and move to formal procedures
Adjust for people and time
With 3–30 people, do not split the whole group; address only one instance of resistance and its preceding intervention within twenty minutes. Do not require contributions in turn; the co-facilitator manages safety and time. With 31 or more, do not analyse the same resistance in several groups; use separate sessions including a co-facilitator.
Safety and non-applicable situations
Do not address resistance publicly without a co-facilitator or replacement, exits, individual support space, and formal safety/complaint procedures. Stop dialogue and use formal procedures for abuse, threats, discrimination, intimidation, or physical danger. Hand over if the facilitator becomes defensive, or pause if no handover is possible. Respect support, passing, and leaving without reasons, public motive analysis, or compulsory turn-taking.
Manuscript's recorded references
These translate the original manuscript's source and rights claims. They remain separate from any current-page notice below; they do not establish new verification.
- Commons Library / Rhizome Facilitation Tools and Techniques: Receiving Kick-back
https://commonslibrary.org/facilitation-tools-and-techniques/#h-receiving-kick-back
Adaptation under CC-BY-SA-4.0; changes made
- Conditions for applying CC-BY-SA-4.0
https://creativecommons.org/licenses/by-sa/4.0/
CC-BY-SA-4.0
Diagram, print, and video language
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Editorial provenance
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